Making a medicolegal booking

Please be aware that all appointments are made by email request ONLY.

No appointments will be given telephonically, as we like to always have a paper trail of correspondence.

Each and every request must be on an individual email.

After submitting your booking request.

YOU HAVE 24 HOURS TO ACCEPT A BOOKING,  THIS IS DONE BY SENDING A LETTER OF INSTRUCTION. 

 If we do not have the letter of instruction within 24 hours from the date of appointment given we reserve the right to cancel this appointment without any prior notice as you have failed to secure the booking, and there is a high demand on our bookings.

EVERY BOOKING REQUEST MUST COME WITH THE FOLLOWING INFORMATION

  • Clients Full Names, Not just initials. and ID Number of the patient.
  • Your Reference number
  • The RAF claim number  and RAF link number      *** RAF Defendant matter ONLY
  • The court date if one has been allocated
  • Information of who you represent, the Plaintiff or the Defendant.
  • Information, Is this an RAF case or Medical Negligence.

EVERY LETTER OF INSTRUCTION MUST CONTAIN THE  FOLLOWING INFORMATION

  • Clients Full Names, Not just initials. and ID Number of the patient.
  • Your Reference number
  • The date and time of your given appointment
  • The court date if one has been allocated
  • The date of the accident
  • Where the medicolegal report must be sent (especially if different address from the one on your letterhead.) 

 

DR MILLER IS ENGLISH SPEAKING.

In the event that your client does not speak fluent English,

he/ she will be required to be accompanied by someone that can speak fluent English

and is able to interpret the conversation between Doctor and Patient.

If no interpreter is present and a new appointment has to be rescheduled there will still be a charge of R6342 for that appointment.

DEFENDANTS, 

Please instruct the plaintiff attorney, when serving the notices, that if the client does not speak English fluently, to let you know in advance. So that you have time to request the fund to provide an interpreter. on their behalf.

The client has a legal right to communicate in his home language. If he is unable to express his case adequately, we will not proceed with the appointment.

This will be charged as a no-show, even if they have come, as the appointment has taken a time slot that could have been for someone who was prepared.,

OFFICE PROCEDURE

No deposit is required prior to the patient being seen by the doctor.

Dr Miller dictates his report the same day that the client is seen.

All reports are ready to be dispatched within 10 days of the client being seen.

If you need a report urgently, a special request must be made prior.

Once the report is ready,  an invoice will be sent, please provide a email address  where all correspondence will get to the correct person.

The original report is sent to the accounts department for safe keeping

When the payment has been made , please send proof of payment to the accounts department.

Once your payment has been cleared , your report will be emailed to you as soon as the payment has cleared.

NO REPORTS WILL BE SENT WITHOUT PAYMENT CLEARING.

DOCUMENTATION

 documentation is to be delivered to our offices either by hand or courier no less than 10 days in advance. Dr. Miller needs time to read and familiarise himself with the case.

IF DOCUMENTS ARE NOT SENT ON REQUEST.  THE APPOINTMENT WILL BE CANCELLED. WE CANNOT HOLD A PROFESSIONAL INTERVIEW AND EXAMINATION WITHOUT SUPPORTING CASE DOCUMENTATION.

Reports are dictated and sent for typing the same day as the appointment. Documents received even a day later are problematic, there may be critical information that would change the reported outcome, In that case, an addendum to the original report will be required, thus incurring an extra charge.

You can appreciate we cannot be expected to print all documents in all cases, therefore there is a standing rule:

Documents may be emailed, providing that they all scanned the same way, and Dr. Miller does not need to keep rotating the view. If they are incorrectly scanned, he will print them all off and charge R5 per page.

Any documents faxed that require printing that is more than 12 pages, will incur a printing charge of R5  per page.